How does it work?

All Advertising includes the 131 546-phone number. Incoming calls are directed to the local Administration Centre. The computer program FMS4 is used to allocate new work to Franchisees.

Where can I work?

Franchisees nominate the suburbs they would like to work in, listing the Territory, Local areas and a list of All suburbs they will accept work in. A Jims Franchisee can work wherever THEY choose.

When can I work?

Franchisees nominate the days they want work on, and the hours of the day they wish to receive new work. A Jims Franchisee can work whenever THEY choose.

What services?

Franchisees nominate which services they wish to provide, for instance, you can choose from services such as on-going bookkeeping in MYOB, QuickBooks and other bookkeeping and accounting packages or training and installation of small business accounting and bookkeeping software and systems.

As new work comes into the office, the Admin staff take the clients details; the computer then allocates the lead. If the client has called before, first preference will be given to the Franchisee that previously serviced that client. The computer looks for the Franchisee that owns that territory, if that Franchisee is asking for work; the lead will automatically go to them.

If no territory holder exists, or the territory holder is not asking for work, then the computer searches for a Franchisee that is asking for work on that day, in that suburb, for that service. If there is more than one, then the computer selects the Franchisee that has had the least number of leads over the past few days.

The lead is sent via SMS from the computer to the Franchisees mobile phone. From there, it's up to the Franchisee. The Franchisee calls the client, arranges the quote and all going well, does the job and collects the money.

The Franchisor monitors the work requirements of the Franchisees, and checks the suburbs serviced etc, as well as other reports such as unserviced leads. The Franchisor monitors advertising requirements for the Franchisees within the region.